About Us


SCR is dedicated to coordinating services to assist people with disabilities to live independently where they choose.


SCR envisions that all people with disabilities will have access to and receive needed services within their communities.


Core Values

SCR bases its decisions on the following core values:

  • Participant Education – Providing the participant information to allow them to make informed decisions that best fit their needs.
  • Participant Centered Services – Working with the participant to develop an individualized service plan based on their needs, preferences, strengths, weaknesses and goals to support their health, safety, welfare and independence.
  • Participant Choice – Presenting participants with options of services they are eligible for and providers to choose from.
  • Participant Satisfaction – Monitoring services to make sure they meet the participant’s needs and expectations.


Incorporated on September 6, 2012, Service Coordination Resources, Inc. (SCR) was created as separate, stand alone agency by Community Resources for Independence (CRI) due to program regulation changes through Pennsylvania’s Home & Community Based Service Waivers and Programs. In 2012, CRI provided service coordination to over 1,700 participants and made the choice to create a new entity to benefit everyone involved with the services. Participants had the opportunity to keep their current service coordinator whom they may have built a great professional relationship with years of services. CRI employees that worked under the service coordination department were transferred to the new entity, saving about 50 employee jobs. CRI continues to preserve, enhance and enrich the quality of life for those receiving services by transferring the established structure and quality services to the new entity and avoided increased unemployment costs.

SCR became approved as a provider for Service Coordination with both the Office of Long Term Living (OLTL) and PA Department of Aging (PDA) by December 20, 2012. This approval allows SCR to serve participants under the Attendant Care Waiver, Act 150 Program, Independence Waiver, OBRA Waiver, CommCare Waiver and PA Department of Aging Waiver in all counties in Pennsylvania. During the month of January 2013, all participants were giving the opportunity to switch to the Service Coordination Agency of their choice.

SCR started providing services on February 1, 2013. SCR started providing Service Coordination to 1,708 Participants receiving services through the ACW, Act 150, IW or OW throughout 42 counties. SCR started with 46 employees in 12 offices: Headquartered in Erie, with satellite offices in Allentown, Altoona, Bradford, Clarion, Clearfield, Hermitage, Lewisburg, Lewistown, Oil City, Warren and Wellsboro. SCR will continue these services and look to expand to areas throughout Pennsylvania, fulfilling our mission.

Service Coordination Resources, Inc.

2337 West 50th Street, Erie, PA 16506

Phone: 814.833.0148 or 855.715.1350
Fax: 814.838.3984